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"DSBC Financial Europe" UAB Debit card Terms and Conditions

Last modified: Dec 31, 2019, 07:25 (UTC+03:00)

These general terms and conditions (”the Terms”) govern the use of the website www.dsbcf.com, the application (DSBC Form, ”Apps”, Internet banking “IB”) as well as the payment card distributed by "DSBC Financial Europe" UAB , (the “Providers”, the “Us”, the “Our”, the “DSBC”, the “Issuer”, the “DSBC Financial Europe”) company number 304713395, Lvovo str. 25, Mažoji bure, 15th floor, LT-09320, Vilnius, Lithuania and the services that are provided through the payment card. Read these Terms carefully before using the service or use or activate the payment card and contact us if you have any questions.

The Terms apply to the physical person who uses the Service (the “User”). By signing up for the Service (as defined below) and accepting the Terms, the User and DSBC enter into an agreement that entitles the User to use the Service in accordance with the Terms. Furthermore, these Terms constitute the complete agreement between the User and the Issuer regarding the User’s Card. References to “we”, “us” or “our” regarding the use of the Card means the Issuer/DSBC in connection.

Through which DSBC provides a debit card (“Card”) which, after top-up of your account, can be used for payment of goods and services in physical stores and e-commerce companies in Lithuania, European and abroad that are affiliated with the Visa/Mastercard (“Merchants”).

The Card can also be used for cash withdrawals and services in ATMs in any countries that are linked to Visa/Mastercard. Payment of goods and services and cash withdrawals in ATMs are referred to as “Card Transactions”. In addition, the Company provides following features via the Apps/Internet banking (DSBCnet):

  • transaction overview, that allows Users to see their transaction history and details about their Transactions;
  • budgeting, that allow Users to decide on a budget and follow how the transactions on their Card during a certain period fit into the budget;
  • withdrawals (“Withdrawals”, that allow Users to withdraw funds into their own bank account.

Card Transactions Withdrawals and all other transfers of funds from or to a User that have been initiated through the DSBCnet are hereinafter referred to as “Transactions” DSBC’s provision of Cards, performance of Transactions and all other services provided through the Apps/ DSBCnet are hereinafter referred to as “the Service” or “a Service”.

Law Of The Republic Of Lithuania On Payment Institutions

1. General

1.1. DSBC has a license from the Central Bank of Lithuania to provide payment services as a payment institution, and is covered by, inter alia, the regulatory framework laid down in the Law Of The Republic Of Lithuania On Payment Institutions (No XI-549, Consolidated 01-08-2018).

1.2. DSBC compliance of all regulation related to Lithuania as well as EU of services provided.

1.3. The User can access the Terms and information regarding the Service at all times via the Apps/DSBCnet or website at: www.dsbcf.com

2. Disposition of the Card

2.1. When DSBC receives funds from the User, the funds are held separated from DSBC’s own funds, it keep in a client funds account at a Lithuania Central Bank or a bank based within the European Union with a registered in Lithuania. The funds are thereby protected under the law of Lithuania as if the funds had been deposited on the bank account by the Users themself. The User is creditor against DSBC regarding the Card balance.

3. The Services

3.1. DSBC provides a number of Services through the App/DSBCnet and the Card, which all are governed by the Terms. The User adds to the balance of their Card (the “Balance”) in accordance with clause 7.12 below and all Transactions that are carried out by the User are debited to the User’s Balance.

4. Fees and charges

4.1. DSBC offers a simple and transparent price model for the Service. At any given time the price list is stated on https://www.dsbcf.com/card/card-fees

4.2. In the event that the User completes a Transaction for an amount exceeding the available Balance that the User has on the Card at the time of authorization and the User does not top-up the Card with at least the total amount of the outstanding amount no later than 5 working days after the completion of the Transaction, DSBC will charge the User an administrative fee of 200 EUR per commencement of 30-day periods thereafter.

4.3. The Card can be used to make Card Transactions in a currency other than EUR, (“foreign currency transaction”). The amount deducted from your available Balance will be converted to EUR on the day of receipt of the Transaction request. A wholesale rate set by Visa/Mastercard shall be used, which will be available on each business day. Changes in the exchange rate shall take effect immediately. Exchange rates can fluctuate, and they may change between the time you authorise a Card Transaction and the time Visa/Mastercard settles the Card Transaction.

4.4. The User can find out the exchange rate which was applied to a Card Transaction through the Transaction history, available in the App/DSBCnet . When the User uses the Card to make a foreign currency Card Transaction, DSBC may charge an additional foreign currency exchange fee in which case this will be clearly stated in the price list.

4.5. Subject to clause 4.3, where a Transaction:

4.5.1. is to be made in any currency of a member of the European Union , DSBC shall ensure that the payment will be credited to the recipient’s account by the end of the Business Day following our receipt of the Users’ authorisation;

4.5.2. is to be made wholly within the European Economic Area but in another currency, DSBC shall ensure that the payment will be credited to the recipient’s account by the end of the fourth Business Day following our receipt of the User’s authorisation.

5. Conditions for the Service

5.1. You must be at least 18 years old in order to create an account and use the Service. The Service is currently offered only to customers in European, (both any European countries nationality or permanence resident in European). The Service is currently not offered to persons with protected identity.

5.2. The Service is intended for Users who do not perform Transactions related to personal or business activities with legal entity in EEA (European Economic Area).

5.3. As a User you commit yourself to notify DSBC if you are or have been a politically exposed person* (“PEP”) and thus have or have had a high political or state position, or if you are related to and/or are a close associate of a PEP. Such a notification must be sent by e-mail to [email protected] and include the personal identification number, address, function, title, and country of business or organisation regarding you or the PEP to which you are related and/or of whom you are a close associate. DSBC can sole decided can support/provide Services to you or not without any reason. You further undertake to notify DSBC of any changes regarding the circumstances stated in clause 5.3.

6. Applying for and registering a Card

6.1. To apply for a Card you must have successfully registered as a customer of DSBC for the Service. You can apply for your Card via the Apps or via website which you can download related forms.

6.2. DSBC/The Issuer will register your Card for you on the basis of the Information that you have provided to us and, if applicable, to the Issuer. The User must provide accurate information and communicate any changes as soon as possible to DSBC.

6.3. Your Card will be issued and mailed to your home address registered.

6.4. The User must immediately sign the Card on the back and activate the Card via the App/DSBCnet.

6.5. Once your Card has been activated, you will be able to choose your PIN ( “PIN”) via the Apps/DSBCnet. You must never reveal your PIN to anybody. We will never reveal your PIN to a third party or ask you to tell us your PIN.

6.6. When selecting or changing your PIN, you must not select a PIN that may be easily guessed, such as a number that:

6.6.1. is associated with you, such as your telephone number or birth date; or

6.6.2. is part of data imprinted on the Card; or

6.6.3. consists of the same digits or a sequence of running digits; or

6.6.4. is identical to a previously selected PIN.

6.7. The expiry date of the Card is printed on the back of the Card. You will not be able to use the Card once it expires. A replacement Card will be automatically sent to you prior to the expiration date of your current Card (fees may apply, see Clause 3 above).

6.8. You are responsible for the use of any Card issued to you under this Agreement and any fees or charges that any Card may incur.

7. Payment transactions and using the Card

7.1. The Card can be used at any Merchant to make purchases via the internet or over the phone and it can also be used to make purchases in-store and to obtain cash through ATMs within Sweden or abroad (fees may apply, see clause 4 above). Each Card Transaction must be authorized by the User. The Issuer/DSBC will treat the Card Transactions as authorized by the User if:

7.1.1. The User’s Card is tapped against a contactless-enabled reader and accepted by such reader of by signing a sales voucher;

7.1.2. The Card PIN or other security code personal to you is used; or

7.1.3. The User enters the Card details as requested on the payment pages of the Merchants website or mobile application.

7.2. The User can transfer funds back to DSBC account by use Withdrawals. The User shall enter the amount that they wish to withdraw and the account number of the DSBC account they wish to have the funds transferred to. By click/tapping “Confirm”, the User authorises the Withdrawal and the relevant amount is transferred from the User’s Balance to the DSBC account specified by the User. The User agrees that they will not use Withdrawals to transfer funds to others than themself.

7.3. In order for the Service to function and provided properly, the User is required to follow the instructions given in the Apps/DSBCnet or on the P.F.C website for registration, top up of account and at the respective Transaction.

7.4. When using the Card the User is responsible for providing correct Transaction details such as PIN code, verification code and if applicable, card number, bank account number and other requested information about the Card. If the User is required to take any additional action to authorise the Transaction, e.g. providing biometric information such as fingerprints or facial recognition, the Transaction will not be deemed authorised until such additional action has been taken by the User. DSBC is not responsible for eventual incorrect Transactions due to the User has entered incorrect information.

7.5. The Users authorization for a Card Transaction will be received by the Issuer as follows:

7.5.1. For e-commerce Card Transactions and point of sale Transactions, at the time the relevant Card Transaction instruction is received from the Merchant acquirer; and

7.5.2. For ATM Card Transactions, at the time ATM Card Transaction instruction is received from the ATM operator.

The Issuer will receive the Users authorization for such Transactions almost instantaneously and the User will not be able to withdraw their consent to the Transaction after this time unless otherwise provided by applicable law.

7.6. A Transaction order shall be deemed to have been received when the User approved the Transaction as described above and received a confirmation thereof.

7.7. A Card Transaction is usually executed within 1-2 business days. The User should pay particular attention to the fact that a Transaction can be accounted for in the account several days after the Transaction was completed. A Settlement Payment is normally executed and accounted for in the account immediately. A Withdrawal is normally executed within 1 business day.

7.8. Due to security safeguards, Merchants are required to seek authorization from the Issuer for all of the Card Transactions that are made using a Card. In some circumstances, Merchants may require the User to have an available balance greater than the value of the Card Transaction you wish to make. The User will only be charged for the actual and final value of the Card Transaction the User make and should ensure the User know the exact amount of the Card Transaction at the time you authorise the Card Transaction. The User is obliged to accept the Terms and Conditions of the business site for the ordering and cancellation of goods and services.

7.9. The Card is a debit card, which means that the available Balance will be reduced by the full amount of each Transaction the User makes, plus any applicable taxes and charges, including additional ATM charges if any. The User must not use their Card if the full deductible amount exceeds the available Balance. The User can check the available Balance anytime by using the App/DSBCnet.

7.10. The Card may be used in situations where there is no Internet-based authorization as to whether the User has a sufficiently available Balance for the Card Transaction. This may include the case of Card Transactions carried out on airplanes, trains, and ships. The User will be liable if a Card Transaction is reviewed in such cases and the User is obligated to pay also for the amount that exceeds the available Balance upon completion of the Card Transaction.

7.11. The User can deposit funds to the specified plusgiro or bankgiro or by transfer via SEPA in order or from DSBC Account to top up their Balance. The user is responsible for the account number and the amount being correctly filled in. Only the User may deposit funds to the User’s Balance, no deposits from third parties are allowed. Third party deposits will not be credited to any User, even if it is clear to whom the deposit was intended to be made. DSBC is not responsible for any incorrect transactions because the User has entered incorrect information.

8. Refund

8.1. Where the User has agreed that another person can take a payment from the User’s Card (e.g. if the User has given the Card details to a retailer for the purpose of executing ongoing payments), the User can request a Transaction refund if all the following conditions are satisfied:

8.1.1. The User’s approval of the Transaction did not contain a specification of the exact Transaction amount.

8.1.2. the Transaction carried out exceeded to a higher amount than what the User could reasonable expect to pay, based on the circumstances and Transactions previously carried out, and

8.1.3. The User submits a refund request within eight weeks from the date of the Transaction.

8.2. The Issuer/DSBC may ask the User to provide the information necessary to verify that the requirements from clause 8.1 above are met.

8.3. Within 10 business days from DSBC have received the User’s request for refund as above, the Issuer/DSBC shall either refund the amount in full or inform the User of the reasons for the refund not being granted. In case the Issuer/DSBC requested additional information from the User in accordance with clause 8.2, the time limit will be applied from when the Issuer/DSBC receives the information.

8.4. The User is not entitled to refund according to clause 8.1 above, if:

8.4.1. The User has given the Issuer/DSBC their consent to carry out the Transaction.

8.4.2. when applicable, when the Issuer/DSBC (or the person or business site that the User has agreed to pay) has informed the User of the Transaction in question at least four weeks before the Transaction’s due date, or

8.4.3. the reason that the Transaction amount in question was higher than the User could reasonably expect to pay due to a change in any exchange rate.

8.5. In the event that a higher amount is reserved for purchases at a business site than the sum of the actual Card Transaction, DSBC will make available the reserved amount without unnecessary delay as soon as DSBC is aware of the Card Transaction’s exact amount and immediately upon receipt of relevant Transaction orders from each Merchant.

8.6. Upon return of purchases made with the Card, DSBC will refund the amount to the User as soon as possible after the business site have transferred the return to DSBC.

9. Limits on the use of the Card

9.1. The Card should not be used for gambling, for any adult entertainment or for quasi cash transactions.

The Card has the following transaction limits. You must ensure you abide by these limits when using your Card.

9.2. Daily limit for transactions: 5000 EUR

Daily cash-out limit: 500 EUR

10. Your liability

10.1. The User is responsible for ensuring that there are sufficient funds on the Balance for the Transaction order and that the information provided in the Transaction order is sufficient and accurate. If there is a deficit in the Balance, the User is obliged to immediately cover the deficit. In case of failure, DSBC may charge the User the fee for overdraft and overdraft interest calculated on the basis of the interest rate and according to the bases applied by DSBC at any given time.

10.2. The User is responsible for ensuring that sensitive information related to the User’s Card and Service, such as login information, passwords and similar, are used and handled safely and kept secret and unavailable to unauthorized persons. The User undertakes to take all reasonable steps to protect Card and PIN Code.

10.3. The User undertakes to:

10.3.1. Do not use the Card in violation of applicable legislation,

10.3.2. Ensure that no unauthorized use of the Card or Service,

10.3.3. Do not record Card code, or any other security information in a manner that allows a third party to unauthorized use the Card or Service,

10.3.4. Do not disclose or provide PIN code, or other third-party security information,

10.3.5. Do not use the Card in an ATM that does not look genuine or has been modified,

10.3.6. Do not leave the Card unattended,

10.3.7. Do not use PIN code at an ATM or at a point of sale in a manner that allows unauthorized viewing of the Card code.

10.4. The User is responsible for using the Service in accordance with these Terms and Conditions, and undertakes not to use the Service in a manner that may cause harm to DSBC/Issuer or third party.

10.5. Subject to the disclosure of unauthorized Transactions in Clause 11 below, the User undertakes to keep the Issuer/DSBC harmless for any claims that third parties may target DSBC/Issuer, which are based on the User’s intentional or grossly negligent action, or failure to act, which violates these Terms unless DSBC/Issuer’s negligence, breaches of contract or intentional purpose caused harm to a third party.

10.6. The User undertakes to check the Transaction history of his Card regularly through the Apps/DSBCnet, as well as reviewing received receipts. In the event that the User fails to notify DSBC of an unauthorized Transaction according to Clause 12.6 below, the User shall be responsible for the entire amount charged to the Card.

10.7. The User shall, as soon as possible, after detect of loss of a Card or suspicion that any unauthorized person has received knowledge of the PIN code, password or equivalent information or that the Card or Card number is being utilized, without authorization, freeze the Card via the Apps/DSBCnet. In case the User does not have access to the Apps, the User must immediately cancel the card by calling + 370 5 240 5555 so that DSBC can cancel the card.

10.7.1. If the User suspects that any unauthorized person has received knowledge of the personal identification code used by the User to log in to the Apps/DSBCnet, the User must immediately inform DSBC through the Apps/DSBCnet or, if the User does not have access to the Apps/DSBCnet, through email to

[email protected] and state “Cancelation request” in the Subject.

11. Our liability

11.1. Provided that the prerequisites in clause 10.1 above are met, DSBC is responsible for correctly processing the Transaction initiated by the User. If the prerequisites in clause 10.1 are met and the amount has not yet been transferred to the recipient’s bank or the Transaction is otherwise defectively executed and the User complains in accordance with clause 12.6, DSBC shall, in an appropriate manner and without unnecessary delay, refund the amount and restore the User’s Balance to the amount the Balance had been if the defective Transaction had not been executed.

11.2. If DSBC can show that the recipient’s bank has received the Transaction, the recipient’s bank is liable for the Transaction not being completed or executed in a defective manner.

11.3. DSBC/ Issuer do not warrant that purchases or cash withdrawals can always be made at the Merchants. DSBC/Issuer does not, therefore, compensate any additional costs that may arise if the User was unable to make purchases or cash withdrawals.

11.4. DSBC is not responsible for any loss suffered by the User that may be caused due to power supply, telecommunications, internet connection or other technical equipment not belonging to DSBC.

11.5. is not liable for loss caused by law enforcement, government action, war, lockout, strike, boycott and blockade or other unusual or unpredictable circumstance in Sweden or abroad, as DSBC has no influence over and whose consequences would have been impossible for DSBC to ward off. The reservation regarding strike, lockout, boycott and blockade also applies if DSBC itself is subject to such a conflict. If there is an obstacle for DSBC to execute Transactions or to take any other action due to circumstances under this clause, the action may be postponed until the obstacle has ceased. Loss that may occur in other cases should not be replaced by DSBC if DSBC has been treated with normal care. DSBC is not responsible for any indirect loss, provided that such loss was not cause by DSBC’s gross negligence.

11.6. DSBC is solely responsible for transmitting Transactions and is not responsible for non-delivery of or defects in goods or services purchased by third parties through the use of the Service. Complaints and other claims that the User wishes to do in such cases shall be directed directly to the Merchant.

11.7. The Apps/DSBCnet is only supported on devices where the operating system has not been modified or configured to allow program installation from sources other than those approved by DSBC (including but not limited to Apple App Store and Google Play). Use of the Apps/DSBCnet on such device is at the User’s sole discretion and, in such use, Apps/DSBCnet may not be held responsible for any economic loss or loss of data or information.

11.8. If a User violates the Terms, DSBC has an obligation with authority to investigate whether the business relationship has to be terminated. In such cases, DSBC is entitled to inform the User of the infringement and terminate the business relationship and the User’s account at DSBC. When DSBC receives funds with a duty to account, these funds are placed at a Lithuania Central bank or a bank based in the European Union with a operation in Lithuania. Such a bank is appointed by DSBC of their choice. Placement in a bank usually takes place in DSBC’s name on behalf of the User and the User’s funds are placed with other users’ funds. The user is thus aware that their funds may be stored in a collection account at a bank. Whether the User has a proprietary right of separation in the event that DSBC or the bank would be bankrupt or affected by another measure with the corresponding legal effects may vary and depend on applicable law. In Lithuania, the right of separation is generally applied, provided that the funds are kept separate from DSBC’s own funds.

12. Unauthorised Transactions and incorrectly executed Transactions

12.1. If an unauthorized Transaction with the Card has been made through the Service, DSBC shall, after notification by the User, refund the amount unless otherwise stated below.

12.2. If DSBC has paid back an amount to the User and DSBC subsequently determines that the Transaction was authorized or that the User for any other reason was not entitled to recoup the full amount, the User is liable for repayment. DSBC is then entitled to deduct the corresponding amount from the User’s Balance.

12.3. If unauthorized transactions have been executed with through the Service as a result of the User not protecting personal information, such as Card PIN code, The User shall be responsible for the amount, but not more than EUR 40.

12.4. If unauthorized transactions have been executed through the Service as a result of the User being in breach of this Agreement by way of gross negligence, the User shall be liable for resulting losses up to 5,000 EUR. If the User has acted fraudulently, the User shall be liable for all losses relating to the unauthorised payment transaction.

12.5. Regardless of what is stated in clauses 12.3 and 12.4 above, the User shall not be liable for any amount charged to the User’s account as a result of the Card being used unauthorized after the User has notified (complaint) that the Card is to be locked. However, this does not apply if the User has contributed fraudulently to the unauthorized Transactions.

12.6. The User shall without undue delay inform DSBC when discovering an unauthorized Transaction. Failure to do so results in the in the User being responsible for the full amount charged to the User’s Balance. The same applies if the User did not report to DSBC within 13 months after the amount was charged to the Balance.

13. DSBC’s right to block access to the Service

13.1. DSBC reserves the right to block User access to the Service if DSBC considers there is a risk of unsafe use of the Service, if there is reason to suspect that there is a right to immediate termination pursuant to clause 16.4 below or if DSBC suspects that the Service is used or has been used by unauthorized persons. In the event DSBC blocks the Service, DSBC will inform the User about this as soon as possible. When there is no further reason for DSBC to block User Access to the Service, DSBC shall suspend the block.

14. Processing of personal data

14.1. DSBC is the Data Controller responsible for personal data processing and processing personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

14.2. By agreeing to the Terms, the User agrees that DSBC processes such personal information as is necessary to fulfil the Agreement with the User, including; name, address, personal number, email address, IP address, browser, device Information, phone number, user transactions and card details.

14.3. DSBC handles personal information in order to fulfil the Agreement with the User, identification of Users, development of DSBC’s Services, maintain customer relationships, and internal statistics and for analytical purposes. Where it is necessary, for example, to investigate fraud and abuse of DSBC’s Services, DSBC may also use personal data internally for identification purposes. DSBC also manages personal data to comply with statutory obligations, including for accounting purposes and to comply with consumer law and money laundering regulations.

14.4. Personal data may be used for marketing purposes if the User agrees to such processing or based on legitimate interest.

14.5. DSBC only process personal data for the purposes for which they have been collected and, where appropriate, for other compatible purposes. Processing of personal data is only for as long as reasoned with regard to the purposes of processing and the data is then deleted without unnecessary delay. Information is also maintained to the extent necessary to fulfil legal obligations or to determine, enforce or defend legal claims.

14.6. For more detailed information about DSBC ’s processing of personal data, such as the purpose, exercise of the User’s rights, disclosure and transfer of personal data, see DSBC’s privacy policy for use of the Service on Privacy Policy at: https://www.dsbcf.com/info/privacy-policy

15. Additions and amendments

15.1. In addition to the provisions of the Terms, DSBC has the right to add and/or amend the Terms by notifying the User of such additions and/or amendments at least two months before the additions/amendments enter into force. Information about changes in the Terms will be sent by email to the email address provided by the User upon registration and updated Terms will be made available in the Apps/DSBCnet and/or on the DSBC’s website www.dsbcf.com

15.2. The User is deemed to have accepted the amended Terms if the User does not notify DSBC that the User does not accept the amended terms no later than the day before the amended Terms come into effect. If the User does not agree to the amended Terms, the User has the right to close his or her account, to expire on the day that the amendments take effect.

15.3. If the User does not accept the amendment of the Terms, the User has the right to terminate the contractual relationship as of the date the amendment go into effect. If the User does not terminate the contractual relationship during this period, the User is deemed to have accepted the changes and the new terms will apply to the Card.

15.4. DSBC always has the right, with immediate effect, to make such amendments to the Terms (including price changes) that are prompted by Swedish or foreign laws, or regulations or other binding decisions made by Lithuania or foreign law making bodies, authorities or judicial body (including such amendments of the Terms that are required as a result of the United Kingdom and Northern Ireland leaving the European Union).

16. Term of the agreement and termination

16.1. The Terms are valid until further notice.

16.2. The User is entitled to terminate the agreement relating to the use of the Card and/or the Services at any time with immediate effect. Such termination must be notified in writing to DSBC through the in-Apps chat, Termination/Closure form on Our website.

16.3. DSBC/Issuer has the right to terminate the agreement relating to the Services with two-months’ written notice.

16.4. DSBC/Issuer may terminate the Terms with immediate effect if the User has committed a material breach of contract. The Issuer/DSBC also have the right to terminate immediately the terms of:

16.4.1. it appears that the User provided incorrect information when entering into this Agreement and correct information of the contractual relationship would have resulted in him or her not having reached agreement on the use of the Card or Service; or

16.4.2. The User has intentionally used the Service or the Card for illegal use.

16.5. When these Terms cease due to termination or for any other reason, the right to use the Card for new Transactions or otherwise use the Service will cease. In this situation, the Card must be shredded immediately. The User is liable for Transaction both for Transactions that were carried out before the right to use the Card had expired but are posted to the User’s Account after the termination and for Transactions carried out despite the discontinuation of the right to use the Card and the Service.

17. Complaints

17.1. Complaints regarding any element of the service provided by us (including your Card) can be sent to DSBC Complaints Manager via e-mail to [email protected] and state “Complaint” in the Subject. You can request a copy of that procedure at any time by contacting DSBC Customer Service.

17.2. If the User considers that a complaint does not result in a satisfactory correction from DSBC, the User may contact, submitting the compliant to the Bank of Lithuania may be found at https://www.lb.lt/en/dbc-settle-a-dispute-with-a-financial-service-provider Notification shall be made in writing. In order for the board to review the case, there are certain value and time limits.

18. Disputes and applicable law

18.1. law shall apply to these Terms and to the contractual relationship between Users and DSBC. Where disputes arise, DSBC follows the recommendations of the National Board for Consumer Protection. Disputes arising from the Terms between DSBC and a User shall be reviewed by the Vilnius District Court as the court of first instance.

19. Rights

19.1. DSBC/Issuer’s delay in exercising a right or imposing a penalty under the Terms shall not affect DSBC/Issuer’s ability to subsequently exercise the right or impose the penalty, except when DSBC/Issuer does not adhere to applicable time limits.

19.2. Should any provision or part thereof in these Terms be found to be invalid or otherwise not applicable, the remaining Terms shall not in any way be affected or impaired. Other provisions shall continue to be valid in full.

19.3. The User is not entitled to transfer rights or obligations under these Terms without DSBC/Issuer’s prior written consent. The DSBC/Issuer, however, have the right to transfer their respective rights and obligations under these Terms to third parties. The user shall be notified in writing of such transfer before it enters into force.

20. Messages and language

20.1. is used for the contractual relationship and communication between the parties. Written messages from DSBC/Issuer to the User are sent primarily by notice to the User’s account in the Apps/DSBCnet and shall be deemed to have been received by the User no later than the following day. It is therefore important that the User ensures that the User has enabled the notification features via the Apps/ DSBCnet for Notifications to the User’s Email Address, Mobile Phone, and User Account in the Apps/ DSBCnet. Messages that are not considered urgent may be sent to the User by email or sms to the e-mail address or phone number specified by the User when registering. Neither DSBC /Issuer may be held liable for notifications that have not been obtained by the User because the User has entered incorrect or outdated contact information.

20.2. In the event DSBC suspects unauthorized use of the Service or that security risks are identified, the User will be notified by telephone or by encrypted message to the User Account in the Apps/DSBCnet.

21. DSBC safeguard and Measures against Money Laundering and Terrorist Financing

21.1. DSBC policy and compliance program apply to any Client related to against Money Laundering and Terrorist Financing. Any Client fall into DSBC category, we have right to rejected application or termination services any time.

21.2. Politically exposed persons

21.2.1. contains certain provisions for the establishment of business relations with politically exposed persons (PEP), including requirements for stricter measures to achieve knowledge about customers. The the Law on The Prevention Of Money Laundering And Terrorist Financing of Lithuania, contains certain provisions for the establishment of business relations with politically exposed persons (PEP), including requirements for stricter measures to achieve knowledge about customers. DSBC defines a PEP as a) physical person who has or has had an important public function in a state; and b) a physical person who has or has had a role in the management of an international organisation.” Furthermore, the kind of provisions mentioned above shall also apply to a PEP’s family members and close associates. The notion of important public function refers to functions held by:

1) heads of State, heads of government, ministers, vice-ministers or deputy ministers, secretaries of State and chancellors of parliament, government or ministry;

2) members of parliament;

3) members of supreme courts, of constitutional courts or of other high-level judicial bodies whose decisions are not subject to further appeal;

4) mayors of municipalities, directors of municipal administrations;

5) members of the management bodies of supreme audit and control institutions or chairs of the boards of central banks, deputy chairs or board members;

6) ambassadors, chargés d'affaires, envoys extraordinary and ministers plenipotentiary or high-ranking officers in the armed forces;

7) members of the management or supervisory bodies of state enterprises, public limited liability companies and private limited liability companies whose shares or a part of shares carrying more than ½ of all the votes at the general meeting of shareholders of these companies are held by the right of ownership by the State;

8) members of the management or supervisory bodies of municipal enterprises, public limited liability companies and private limited liability companies whose shares or a part of shares carrying more than ½ of all the votes at the general meeting of shareholders of these companies are held by the right of ownership by municipalities and which are considered to be large undertakings under the Law of the Republic of Lithuania on Financial Reporting by Undertakings;

9) heads and deputy heads of international intergovernmental organisations and members of their management or supervisory bodies;

10) heads and deputy heads of political parties and members of their management bodies.

Family members mean:

1. spouses;

2. registered partners;

3. cohabitants;

4. children;

5. children’s spouses, registered partners or cohabitants; and

6. parents.

Close associate means:

1. a physical person who, according to what is known or can reasonably be assumed, is jointly with a PEP a beneficial owner of legal entities or legal arrangements or who otherwise has or has had close links with a PEP; and

2. a physical person who is the sole beneficial owner of a legal entity or legal arrangement which, according to what is known or can reasonably be assumed, has actually been established in favour of a PEP.

The notion of close links in clause 1 refers to close business relationships and other relationships that may cause the close associate to be linked to an increased risk of money laundering or terrorist financing.

These Terms of Service last modified on October 16, 2019.

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